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The North Village Agency booking conditions to individuals
Reservations and paymentA reservation is confirmed when a deposit of 30 % of the price of the reservation plus office costs has been paid by the due date. The deposit invoice and final invoice will be sent together. The final payment must be made, at the latest, 6 weeks prior to the beginning of the stay. At the same time, the party making the reservation will be sent, information about the lodgings, instructions for picking up and returning the key and North Village`s conditions of reservation. Non-payment is not a cancellation. The Saariselkä Central Booking Agency reserves the right to cancel a reservation in the event that the payment is not made by the due date. Payment method surchargeThe surcharge is charged from every payment made by a card and is determined by the commission of the Transaction Management of Luottokunta ePayment Service. Credit card informationNorth Village collects credit card information from its clients as an assurance for any possible extra expenses (e.g. an extra cleaning, caused damages) in the lodgings. North Village guarantees that the obtained card information is treated as confidential and shall not be disclosed to third parties. North Village does not intend to use the collected data for any other purpose, except for those mentioned above. North Village is obliged to inform the client should the card be used. Reservations on the InternetWhen making a reservation on the Internet, the customer can choose the method of payment desired.
Print invoices
When reserving via the Internet, the customer shall be responsible for obtaining his or her own invoice/invoices and conditions of reservation. The reservation system will send confirmation to the email address provided by the customer upon registration. The staff of North Village will not send the invoices, confirmation etc. to the customer. The customer can print them from the booking system. Confirmation
If the reservation is paid for, in full or in part, the customer must ensure that, after the payment transaction, he or she returns to the confirmation pages of North Village's reservation system. If after the payment the customer does not go back to the Agency’s pages, the reservation will not be registered and the reservation system will not send an email confirmation of the reservation. North Village shall not be liable for failed reservations; the customer must contact North Village immediately for assistance. In this situation, North Village will not guarantee that the lodgings will still be available. In the event that the lodgings are not available, the money will be returned or the customer will be offered other lodgings according to availability. Conditions and General Terms of use of the websites
In addition to these reservation conditions, a customer making a reservation via the Internet also accepts the General Terms of Use of the website. Before making a reservation, the customer shall be responsible for reading the aforementioned documents and the instructions for making a reservation. Right to price changesNorth Village reserves the right to correct errors in price information before the conclusion of the contract. CancellationsA cancellation is considered as having occurred at the moment North Village receives written word about the cancellation. If an individual customer cancels his or her reservation
If the customer changes the lodgings or the date of the holiday, the old reservation shall be considered cancelled and the new lodgings or date of holiday shall be considered a new reservation. Check the coverage of your travel insurance in case of trip cancellation. North Village´s right to cancel the reservationNorth Village reserves the right to cancel a reservation in the event of Force Majeure. In this case, the customer shall have the right to a full refund of the payment. If the deposit is not paid by the due date, North Village reserves the right to cancel the reservation. Key serviceInformation about key service can be found in a separate appendix and/or on the product card. If the key will be lost, we will charge the real expenses and service fee (minimum 80 euros). Staying at the destinationHoliday lodgings are at the disposal of the customer from 4 p.m. on the day of arrival until 12 p.m. on the day of departure.
Number of guestsOnly the persons listed on the invoice may use the lodgings. The use of a tent or caravan/mobile home on lodging grounds without permission is prohibited. Smoking
Smoking is prohibited inside all lodgings. If there has been smoked in the lodgings, North Village reserves the right to collect a surcharge for cleaning, min. 300 euros. PetsPets may be brought into lodgings where pets are allowed. There is a surcharge of 25 euros for pets. Collect any leavings left by your pet in the yard before you leave. DamagesUpon departure, the lodger shall be liable to make sure that the windows of the lodgings are closed and the doors locked. The lodger/party who reserved the apartment shall be liable for compensating , in full, for damages he/she/they have caused to the lodgings or its furnishings. The guardian of minors shall be liable for damages caused by minors. If on-call services are required at night for a reason brought on by a lodger (i.e. key lost or other reason), an hourly compensation of 50 euros/h (incl. VAT) will be charged, on Sundays and holidays 100 euros/h (incl. VAT). We recommend that lodgers take out personal travel insurance to compensate damages caused by them. Dissolution of rental agreement resulting from disturbance or a hazardous situationIn the event that the tenant does not stop causing disturbances or hazardous situations on the premises or on neighboring premises, despite a warning given by the landlord/representative of the landlord, the landlord/representative of the landlord reserves the right to dissolve the tenancy immediately. Expenses incurred as a result of all previously mentioned actions shall be charged to the party who made the reservation. The customer will receive no refund. ComplaintsAll observations and complaints concerning the equipment and condition of the lodgings must be directed immediately as they arise during the holiday to North Village, tel. +358 16 554 0500, during office hours. Complaints made later will not be taken into account. Lost belongingsWe collect a separate service charge for the return of lost belongings, 20 euros + postage. Belongings which are found are kept for 3 months. Applicable law and place of litigationThe Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. North Village shall not be liable for changes arising subsequent to this publication which are beyond our control. North Village reserves the right to make changes.
North Village group sales terms and cancellations
NORTH VILLAGE (Saariselän Keskusvaraamo Oy)
Cancellations
If a confirmed reservation is cancelled the following terms will be valid (cancellation to be received in writing during office hours in Finland - latest at 16.00 h local time; later notice is considered to be received on next working day):
Cancellation fee is due on the total amount of all services booked - not just the first night/day. A decrease in the confirmed participants
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| Bank: |
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Pohjolan Osuuspankki |
| IBAN: | FI25 5641 4220 0271 85 | |
| SWIFT/BIC: | OKOYFIHH | |
| Address: | Saariseläntie 1, FI-99830 SAARISELKÄ |
Insurance and indemnities
Snowmobiles and cars (in the case of winter driving schools, rally
driving courses, off road driving courses) are insured as required by
The Finnish Traffic Insurance Act. This insurance covers medical care
for injuries to the driver and the passenger arising from accidents.
Personal injuries and damages to other parties are fully covered
according to The Finnish Traffic Insurance Act. Snowmobile safari
participants are held liable for damages caused to snowmobiles rented to
them. The self-liability amount is maximum 800 Euros per snowmobile and
per accident case. In the case of cars the extent of the
self-liability is subject to individual regulations set up by the
different service suppliers.
North Village is not liable for any
loss, injury, damage whether direct, indirect or consequential, arising
from incidents or accidents during transfers, meals, accommodation,
games and other activities, dog excursions, reindeer excursions or other
excursions and events except to the extent that such loss, injury or
damage is caused by intention or by gross negligence. Personal travel
insurance is therefore highly recommended.
In order to maintain convenient medical and health care in local hospitals the E111 formula is recommended.
The
Buyer agrees to indemnify and hold harmless North Village, its officers
and employees from and against liability for any indirect loss and
costs arising from any negligent act or omission or from any breach of
the Contract.
All transfers are under the liability of the supplying transportation company.
Other terms and conditions
- The driver of a snowmobile has to be at least 15 years of age and in possession of a valid driving licence.
- However, children under 15 years can ride as passengers on the snowmobile or in a sleigh pulled by a snowmobile.
- Driving a snowmobile under the influence of alcohol is prohibited by Finnish law.
North Village and its suppliers reserve the right to change the routing and duration of all excursions if necessary according to the prevailing weather- and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants. North Village and its suppliers also reserve the right to discontinue a safari if a participant is seen as a potential danger to him/herself or to others or is in poor health.
Average Weather conditions
The following description of average prevailing weather conditions can change yearly and can vary regionally and locally and is to be considered only as an overview of average conditions in the Rovaniemi area:
| Month | |
Average temp. in °C |
Average day- light in hours |
Average snow depth in cm |
| January | -5 / -22 | 4 |
40 - 70 |
|
| February | -4 / -19 | 6 | 50 - 80 |
|
| March | -1 / -1 |
10 | 60 - 100 | |
| April | +2 / -6 |
14 | 50 - 80 |
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| May | +2 / +10 | 18 | 0 - 20 |
|
| June |
+10 / +17 | 24 | 0 | |
| July | +11 / +19 | 24 | 0 | |
| August | +8 / +15 | 20 | 0 | |
| September | +3 / +11 |
15 | 0 | |
| October | -5 / +6 |
11 | 0 | |
| November | 0 / -13 | 7 | 0 - 30 |
|
| December | -2 / -19 |
4 | 10 - 40 |
Applicable law and place of litigation
The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. North Village shall not be liable for changes arising subsequent to this publication which are beyond our control. North Village reserves the right to make changes.
